Q. How do I order this customizable sofa?
Here is how you can place an order:
1.Click on “Sofas” tab on top left of landing page.
2.Choose one of the vast range of sofa models listed .
3.Select fabric / leather / leatherette of your like from the wide range of fabrics / leathers /
leatherette showcased. View it getting rendered onto the sofa model selected by you. If you don’t like
the sofa in the fabric / leather / leatherette chosen, select other. Repeat the process till you get
satisfied with outcome. While you chose any of the fabrics / leathers / leatherette showcased, if you
want to check how other related sofa models look in that fabric / leather / leatherette, select from
related products below.
You can chose a better model of sofa by comparing all models in same color.
4.Select size and quantity required to make the required set.
5.Check MRP change dynamically along with type of fabric / leather / leatherette and size / quantity
6. Click on buy now to purchase by adding it to cart.
Q. Can I choose any combination of pieces for my sofa set?
Yes, you can choose any combination you desire.
Q. What are the payment methods available for sofas?
Our sofas are manufactured against your order. Following are the steps from order to delivery:
1.Book your sofa by paying 40% per sofa.
2.We will notify you when your sofa is ready for shipment. Pictures of manufactured sofa will be shared with you.
3.Pay the remaining 60% of total amount for shipment.
4.Sofa will be delivered at booking address.
Q. Can I provide my own fabric?
Sorry! At this point, we are unable to work with customer-provided fabrics. As we offer a vast range of
fabric options, we are confident that you will find fabric of your like here.
Q. What do I need to check for when the sofa is delivered?
1.You should check to ensure that the fabric across the sofa is well stitched and there is no tear / gap
in the stitching across the entire front, back and sides of the sofa
2.You should ensure that there are no stains on the fabric across the entire front, back and sides of
3.You should ensure that the sofa is steady on your floor. Different floors may have a slight incline
that may not be noticeable to the naked eye; in case the sofa wobbles unevenly on your floor, we will do
the needful to make sure it stands firm
Q. Will my sofa fit in through the stairs and doorway?
All our sofas are built to fit through regular stairwells and service lifts. Also, we give detailed
dimensions on our website. We request you to please check and ensure before delivery that the sofa can
be installed in your home through this mode. We are not in a position currently to get it crane-lifted
through the balcony or any other such method. In the unlikely event of finding sofa not fitting your
stairwell / service lift, onus is on you to get the sofa in.
Q. Does Customfurnish.com provide services such as cleaning sofa / changing cushions at a later point in time?
At this point, we are unable to assist with sofa care services such as cleaning the sofa / changing
cushions. However, we can recommend using the services of a professional sofa cleaning service to ensure
a longer life for your sofas.
Q. Why should I buy from Customfurnish.com?
We built revolutionary online custom furniture design e-commerce platform, which allows you to design /
customize your furniture while 3D visualizing it real time online. This enables you to visualize their
products in ways never before possible. Our software is specifically designed to meet the challenges of
the furniture e-tailing industry, from displaying furniture effectively on product pages, customizing
complex modular systems to viewing entire designs in real-time 3D.
Your own design, best quality and functionality comes to you at a very attractive price. Combined with
our convenient buying experience, fast and efficient delivery and always ready-to-help customer service,
we know we have an offering almost impossible to resist.
Q. Can I come and have a look at the sofa at your office or warehouse?
Yes, you can. Please do call us or email us email@example.com to set up an appointment. We cannot
show you sofas without prior appointment.
We will show you the sofas those getting manufactured against orders of other customers. This will give
you a comprehensive idea on what you are going to buy.
This service is available in Hyderabad only for now.
Q. Can I request for sample fabric swatches?
We will send you fabric swatches for your selection
This is a service we offer to you at free of cost.
Q. How do I know that the right material has been used in the sofa?
We only use the most durable, high quality materials in building your sofa be it the frame, foam,
fabric or cushion. You may visit our facility in Hyderabad for more details.
Q. Can I check the sofa when it is being manufactured?
Upon Order confirmation you can talk to customer care and fix an appointment to visit our facility
(in Hyderabad). If you fail to show up on the appointment day / time, we will proceed with manufacturing
without any further notice.
Q. How long will it take to deliver the sofa?
As we make the sofa against your order, we take up to 4 weeks to manufacture and deliver the sofa.
Q. Can I return the sofa if I do not like it after I get it?
No. Since sofas are made to order, we won't be able to accept returns or exchanges on sofas. In the case
of any damages found at the time of delivery, we will replace the defective part with a new one. Check
our return policy for further details